Refund & Cancellation Policy

A minimum of 24 hours’ notice is required to cancel a Treatment, unless a Treatment is booked with less than 24 hours to go, in which case the treatment(s) are non-cancellable.

Cancellations must be made by phone, text or by email to the This email address is being protected from spambots. You need JavaScript enabled to view it. email address only. Eternal Beauty does not accept any other form of cancellation, including those made on social media.

Treatments cancelled with less than 24 hours notice will be charged in full.

Client “no shows” will be charged in full.

Eternal Beauty cannot be held responsible for a particular Treatment, or piece of equipment becoming unavailable. If a therapist becomes unavailable we will ensure – where practically possible – that they are replaced by another therapist.
The Company will not be liable for any other incurred costs or damages to the Client from a cancellation.

Eternal Beauty reserves the right to make alterations to its Treatments, therapist availability and/or equipment, as well as those ancillary facilities provided to Clients, without notice in its absolute discretion and will not be liable for any loss occasioned by such alterations, insofar as such loss is by law capable of exclusion.

Subject to any statutory rights of cancellation, payments for Treatments, gift certificates and courses and packages are non-refundable and non-transferable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made at the discretion of the business.